Adding New Communication

Follow the given procedure to add new communication:


  1. On the Collection Communication screen, from the action bar, click  (Add New Communication icon). The New Communication window appears. This screen is shown below,



At the top of the screen is displayed the application-name of the user who is creating the Communication. Then on the Message section, the Communication Submission date is given. This date signifies the current date i.e. the date on which the Communication is being created. This date cannot be changed as it is synonymous with the current date, that is, the system date. Also, tick Private Replies only textbox to make the reply from the recipient of the communication visible only to the sender of the message. Leaving this unchecked will create a forum style communication where all recipients will see all responses.

  1. Click button to select multiple recipients in the To selection-box. The Select Recipient(s) screen opens up. This screen is shown below,



    1. You can either choose to select recipients out of all Collection Team members or from out of any specific team member. Select All Collection Members or specific team members from the Collection Team Member drop-down displayed at the top of the screen. Depending on your selection the members of the selected team will be displayed in the grid view below.

    2. Select the team members whom you would like to add as recipient by ticking the checkbox beside each chosen member and then click either [Add] to add the selected members as recipient or click [Add & Close] to select member as recipients and also close the window simultaneously.


  1. Similarly, add one or more team members in the CC field. The selected team members email ID will be displayed in the To & CC field, respectively.

  2. Enter the subject of communication in the Subject text box.

  3. Enter the message in the Message text editor.

  4. Under the Attachments section, click button to search and include attachment in the application. Two options will be displayed, Attach from your computer and Attach from your Collection.


A completed Communication message with Attachment is shown below,



  1. Click (Save & Send button) to create and send the communication message to the intended recipients

  2. The newly created Communication will be displayed under the Communication List View grid section on the Collection Communications screen. The newly added Communication is shown in the screen below,





Accessing & Understanding Communication List Screen

Editing & Resending Communication

Responding to Assigned Communication

Searching Communications